Customer Care Professional – Japanese speaker (Voice) - Future Opportunities
Are you a fluent Japanese speaker with a passion for providing exceptional customer service? Look no further, because American Express is seeking talented individuals like you to join our team as a Customer Care Professional. In this role, you will have the opportunity to assist our valued Japanese-speaking card members with their inquiries and provide them with personalized solutions. We are always on the lookout for driven and dedicated individuals who are committed to delivering the highest level of customer care. If you are a people-oriented individual with excellent communication skills and a strong desire to help others, we invite you to explore future opportunities with American Express.
- Provide exceptional customer service to Japanese-speaking card members.
- Assist card members with their inquiries and provide personalized solutions.
- Utilize fluency in Japanese to effectively communicate with customers.
- Maintain a strong understanding of American Express products and services.
- Build and maintain relationships with customers to enhance their overall experience.
- Demonstrate a high level of professionalism and empathy in all interactions with customers.
- Proactively identify and resolve potential customer issues or concerns.
- Collaborate with cross-functional teams to ensure timely and satisfactory resolution of customer inquiries.
- Continuously enhance knowledge of industry trends and best practices to improve customer satisfaction.
- Adhere to company policies and procedures, including compliance with all privacy and security regulations.
- Meet and exceed performance metrics and goals set by the company.
- Contribute to a positive and inclusive team environment.
- Embrace ongoing training and development opportunities to improve job performance.
- Demonstrate a strong work ethic and dedication to providing exceptional customer care.
- Represent the American Express brand with professionalism and integrity at all times.
Fluency In Japanese Language: As A Japanese Speaker, The Candidate Should Possess Excellent Verbal And Written Communication Skills In Japanese. This Is Essential For Effectively Interacting With Japanese-Speaking Customers And Providing Them With A Positive Experience.
Customer Service Experience: The Candidate Should Have Prior Experience In A Customer Care Role, Preferably In A Voice-Based Environment. This Will Demonstrate Their Ability To Handle Customer Inquiries And Resolve Issues In A Professional And Courteous Manner.
Cultural Awareness: As A Customer Care Professional For Japanese-Speaking Customers, It Is Important To Have A Thorough Understanding Of Japanese Culture And Customs. This Will Help In Creating A Personalized And Culturally Sensitive Experience For Customers.
Problem-Solving Skills: A Successful Customer Care Professional Should Be Able To Think On Their Feet And Come Up With Effective Solutions To Customer Issues. This Requires Strong Problem-Solving Skills And The Ability To Remain Calm Under Pressure.
Team Player: American Express Values Teamwork And Collaboration, So The Ideal Candidate Should Be A Team Player Who Can Work Well With Others. This Is Important For Maintaining A Positive Work Environment And Delivering Exceptional Service To Customers.
Time Management
Interpersonal skills
Conflict Resolution
customer service
Active listening
Empathy
Patience
Problem-Solving
Adaptability
Cultural Awareness
Multilingual Communication
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Care Professional – Japanese speaker (Voice) - Future Opportunities in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is between RM 3,500 to RM 5,000 per month. This may vary depending on the company, experience, and qualifications of the individual. Some companies may also offer additional benefits such as bonuses, allowances, and healthcare benefits.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started