Customer Care Professional - American Express

Welcome to American Express! We are a global financial services company committed to providing exceptional customer service to our clients. As a Customer Care Professional at American Express, you will have the opportunity to make a difference in the lives of our customers by providing them with personalized, efficient and effective support. We are looking for individuals who are passionate about delivering exceptional customer experiences and who possess strong communication and problem-solving skills. If you have a positive attitude and a desire to help others, we invite you to join our team and be a part of our mission to deliver world-class service.

1. Greet and welcome customers in a friendly and professional manner.
2. Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and efficient manner.
3. Communicate effectively with customers through various channels such as phone, email, and chat.
4. Build and maintain strong customer relationships by understanding their needs and providing personalized solutions.
5. Utilize problem-solving skills to identify and resolve complex customer issues.
6. Keep up-to-date with product and service knowledge to provide accurate and helpful information to customers.
7. Follow company policies and procedures to ensure consistency and compliance in customer interactions.
8. Collaborate with team members and other departments to ensure a seamless customer experience.
9. Uphold company values and maintain a positive attitude towards customers and colleagues.
10. Continuously strive to improve customer satisfaction and loyalty by actively seeking and implementing feedback and suggestions.
11. Meet or exceed performance metrics and goals set by the company.
12. Adhere to strict confidentiality and security policies to protect customer information.
13. Continuously learn and adapt to changes in products, services, and processes to ensure high-quality service delivery.
14. Provide feedback and suggestions for process improvements to enhance the customer experience.
15. Act as a brand ambassador for American Express by promoting and upholding the company's values and mission.

According to JobzMall, the average salary range for a Customer Care Professional - American Express in Taguig City, Metro Manila, Philippines is between ₱21,000 to ₱28,000 per month. This may vary depending on the level of experience, skills, and qualifications of the individual, as well as the specific job responsibilities and benefits offered by the employer.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.