Collections Specialist - High Balance

You will collect and resolve accounts while using a consultative approach to encourage future card usage. Handle high-volume inbound/outbound calls on past due accounts in a dialer environment (please note balances can exceed 100k). Negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future card usage. Utilize your negotiation and influencing abilities by offering our Small Business and Consumer customers’ solutions using products and services from the American Express Portfolio. Handle calls in a timely and efficient manner while following established credit procedures. Stay within acceptable performance standards and quality goals.

According to JobzMall, the average salary range for a Collections Specialist - High Balance in 18850 N 56th St, Phoenix, AZ 85050, USA is approximately $35,000 to $45,000 per year. This salary range can vary depending on experience, qualifications, location, and other factors.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.