American Express

Account Protection Specialist

American Express
Palo Alto, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a problem-solver who loves to figure out puzzles and protect customer accounts? American Express is looking for an Account Protection Specialist to join our team and help protect our cardholders’ information and accounts.We are searching for an individual who is passionate about customer service and has the experience and skills needed to resolve customer inquiries quickly and accurately. The ideal candidate will have experience in account protection and must possess excellent communication and problem-solving skills.If you think you have what it takes to join our team, please read on to learn more about this exciting opportunity.

Responsibilities:

  1. Monitor customer accounts for any suspicious activity and take steps to protect cardholder information.
  2. Utilize problem-solving skills to quickly and accurately resolve customer inquiries.
  3. Provide excellent customer service while protecting customer accounts.
  4. Utilize effective communication when responding to customer inquiries.
  5. Analyze customer data to identify potential fraud and account issues.
  6. Maintain current knowledge of account protection policies and procedures.
  7. Handle customer complaints in a timely and professional manner.
  8. Develop and implement strategies to reduce fraud and account issues.
Where is this job?
This job is located at Palo Alto, CA, USA
Job Qualifications

  • Regulations

  • Excellent Written And Verbal Communication Skills

  • Ability To Work In A Fast-Paced Environment

  • Strong Understanding Of Financial And Consumer Products

  • And Customer Service

  • Knowledge Of Fraud Detection And Prevention Techniques

  • Advanced Analytical Skills And Ability To Identify Potential Issues

  • Ability To Multi-Task And Prioritize

  • High Level Of Accuracy And Attention To Detail

  • Proficiency In Microsoft Office Applications

Required Skills

  • Incident investigation

  • Problem Solving

  • Negotiation

  • Report Writing

  • Compliance

  • Authentication

  • Risk assessment

  • Business acumen

  • Interpersonal Communication

  • Monitoring

  • System analysis

  • Fraud analysis

  • Data Integrity

  • Regulatory Knowledge

  • Investigation Strategy

Soft Skills

  • Communication

  • Leadership

  • Time management

  • creativity

  • Organization

  • self-motivation

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Account Protection Specialist in Palo Alto, CA, USA is between $45,000 and $60,000 per year. The salary range can vary depending on experience and qualifications.

Additional Information
American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 26th, 2023
Apply BeforeApril 11th, 2026
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About American Express

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.

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