Account Protection Specialist

At American Express, we are committed to protecting the security of our customers' accounts and personal data. We are looking for an organized and detail-oriented Account Protection Specialist to join our team and help ensure our customers' accounts remain secure.To be successful in this role, you must be knowledgeable about account security, have excellent customer service skills, and be able to think critically and quickly. You should also be comfortable using computers and various software programs.As an Account Protection Specialist, you will be responsible for responding to customer inquiries related to account security, conducting investigations into suspicious account activity, and responding to security threats. You will also need to update account security settings for customers, investigate fraudulent or unauthorized account access, and provide customers with helpful advice and support.We are looking for a motivated and organized professional who is passionate about protecting our customers' accounts and data. If you have the required qualifications and are excited about the opportunity to help keep our customers secure, we look forward to hearing from you.

Responsibilities:

1. Respond to customer inquiries regarding account security.
2. Investigate suspicious account activity.
3. Respond to security threats.
4. Update account security settings for customers.
5. Investigate fraudulent or unauthorized account access.
6. Provide customers with helpful advice and support.
7. Monitor customer accounts for any suspicious activity.
8. Work with other departments to ensure customer accounts are secure.
9. Develop and implement policies and procedures to improve account security.
10. Remain up to date with industry trends and best practices in account protection.

According to JobzMall, the average salary range for a Account Protection Specialist in Sunrise, FL, USA is between $33,000 and $53,000 per year.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.