Account Protection Specialist
Do you have a passion for protecting people’s financial well-being? If so, American Express is looking for an experienced Account Protection Specialist to join our team. As an Account Protection Specialist, you will play an integral role in providing our customers with a secure and trusted experience.This role requires an individual with strong customer service skills, a knack for problem-solving, and a commitment to protecting our customers’ accounts and financial information. The ideal candidate should have a minimum of 3 years of customer service experience, a Bachelor’s degree in a related field, and a working knowledge of the financial services industry.We are looking for a team player who is self-motivated, organized, and comfortable taking initiative. This is a great opportunity for someone with a passion for service excellence and the desire to make a difference. If this sounds like you, we’d love to hear from you.
Responsibilities:
- Provide customers with strong customer service
- Problem-solve customer issues and inquiries
- Protect customers’ accounts and financial information
- Maintain a working knowledge of the financial services industry
- Monitor customer accounts for security and fraud
- Process customer accounts and transactions in a timely manner
- Follow industry regulations and compliance requirements
- Educate customers on account security and fraud prevention
- Remain informed of industry trends and developments
- Create and maintain customer service reports and records
- Communicate effectively with customers and colleagues
- Respond to customer queries in a timely and professional manner
Ability To Work Under Pressure
Strong Problem-Solving Skills
Excellent Customer Service Skills
Ability To Multi-Task
Proficiency In Microsoft Office
Knowledge Of Fraud Detection Techniques
Knowledge Of American Express Products
Knowledge Of Banking Regulations
Data Analysis
Account Management
Auditing
customer service
Reporting
Financial Management
Credit Analysis
Risk assessment
Incident response
Security protocols
Data Protection
Fraud detection
Compliance monitoring
Investigation
Regulatory Guidance
Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Account Protection Specialist in Phoenix, AZ, USA is $36,000 to $54,000 per year. This range is based on salary data from similar job postings and surveys.
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American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.
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