Account Protection Specialist
Are you passionate about safeguarding customers' financial well-being and providing them with peace of mind? Do you possess strong analytical skills and a keen eye for detail? If so, American Express is seeking an experienced Account Protection Specialist to join our dynamic team. As an Account Protection Specialist, you will play a critical role in protecting our customers' accounts from fraudulent activity and ensuring their financial security. We are looking for a highly motivated and dedicated individual who is committed to providing top-notch customer service and has a strong understanding of risk management. If you are ready to join a company that values integrity, excellence, and diversity, then we want to hear from you.
- Monitor and analyze customer accounts for any suspicious or fraudulent activity.
- Investigate and resolve any potential fraudulent transactions or account breaches.
- Utilize various tools and systems to detect and prevent fraudulent activity.
- Communicate with customers regarding any potential fraudulent activity on their accounts and provide guidance on how to protect themselves.
- Collaborate with other departments, such as fraud prevention and customer service, to ensure a comprehensive approach to account protection.
- Stay updated on industry trends and new fraud schemes to proactively identify and prevent potential risks.
- Uphold company policies and procedures related to account protection and risk management.
- Provide exceptional customer service by responding to inquiries and concerns in a timely and professional manner.
- Maintain accurate records of all account protection activities and investigations.
- Participate in training and development programs to enhance knowledge and skills related to account protection and fraud prevention.
- Act as a subject matter expert on account protection and risk management for internal and external stakeholders.
- Identify and recommend process improvements to enhance the overall effectiveness of account protection strategies.
- Ensure compliance with all legal and regulatory requirements related to account protection.
- Collaborate with law enforcement and other external partners in cases of suspected fraud.
- Contribute to a positive and inclusive work environment by demonstrating American Express values and behaviors.
Strong Knowledge Of Fraud Prevention And Detection Techniques: The Ideal Candidate Should Have A Deep Understanding Of Various Fraud Schemes And Techniques Used By Fraudsters, As Well As The Ability To Identify Suspicious Activity And Take Appropriate Action To Prevent Losses.
Excellent Analytical Skills: An Account Protection Specialist Should Be Able To Analyze Large Amounts Of Data To Identify Patterns And Trends That Could Indicate Fraudulent Activity. They Should Also Be Able To Think Critically And Make Sound Decisions Based On Their Analysis.
Experience In Risk Management: Candidates Should Have Previous Experience In Risk Management, Preferably In The Financial Services Industry. This Includes A Strong Understanding Of Risk Assessment, Mitigation, And Control Processes.
Communication And Customer Service Skills: The Role Of An Account Protection Specialist Involves Interacting With Customers Who May Have Experienced Fraud On Their Account. Therefore, Strong Communication And Customer Service Skills Are Essential To Effectively Handle These Sensitive Situations.
Knowledge Of Industry Regulations And Compliance: A Strong Understanding Of Relevant Industry Regulations And Compliance Requirements Is Important For An Account Protection Specialist. This Ensures That All Actions Taken To Prevent Fraud Are In Line With Legal And Ethical Standards.
Communication Skills
Data Analysis
Time Management
Attention to detail
customer service
Risk assessment
Fraud prevention
Problem-Solving
Security protocols
Fraud detection
Investigative Techniques
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Account Protection Specialist in Gurugram, Haryana, India is approximately ₹3,50,000 - ₹6,00,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and additional skills or certifications.
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American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.
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