Account Protection Specialist

Welcome to American Express! We are seeking an experienced and motivated individual to join our team as an Account Protection Specialist. In this role, you will be responsible for providing exceptional customer service and protecting our valued card members from potential fraudulent activity. We are looking for someone who is detail-oriented, analytical, and has a passion for helping others. If you are a problem-solver with excellent communication skills and a strong sense of integrity, we want to hear from you!

1. Conduct thorough and accurate reviews of customer accounts to identify and prevent potential fraudulent activity.
2. Utilize various tools and resources to investigate suspicious transactions and take appropriate actions to protect our card members.
3. Interact with customers in a professional and courteous manner, providing excellent service and addressing any concerns or questions they may have.
4. Stay up-to-date on current fraud trends and techniques to enhance our fraud detection and prevention strategies.
5. Collaborate with other team members and departments to share best practices and improve overall account protection processes.
6. Maintain accurate and detailed records of all customer interactions and fraud cases.
7. Communicate effectively with customers, management, and other stakeholders to provide updates on fraud cases and ensure timely resolution.
8. Adhere to company policies and procedures to maintain compliance and uphold company values.
9. Identify potential areas of improvement in current processes and procedures and make recommendations for enhancements.
10. Remain vigilant in monitoring accounts for any suspicious activity and take appropriate measures to mitigate risk and protect our card members' accounts.

According to JobzMall, the average salary range for a Account Protection Specialist in Gurugram, Haryana, India is between ₹3,50,000 and ₹6,00,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits and incentives such as bonuses and commissions.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.