Account Protection Specialist

American Express is seeking an Account Protection Specialist to join our dynamic team. In this role, you will be responsible for providing a high level of customer service and protection to our customers by implementing fraud detection, prevention, and resolution strategies.We are looking for a motivated and organized individual with excellent communication skills and a passion for customer service. To be successful in this role, you should have an in-depth understanding of fraud management concepts and a strong aptitude for problem-solving.The ideal candidate should possess a customer-centric attitude, an eye for detail, and the ability to work in a fast-paced, ever-changing environment. If you have a knack for spotting fraudulent activity and you are looking for a challenging opportunity to make a real impact, this could be the perfect role for you!

Responsibilities:

1. Monitor customer accounts for suspicious activity and investigate potential fraud attempts.
2. Analyze customer account data to identify fraud patterns and trends.
3. Develop and implement fraud prevention strategies.
4. Coordinate with other departments and teams to ensure efficient and accurate fraud management.
5. Communicate with customers regarding fraud inquiries and resolutions.
6. Track and report on fraud metrics and performance.
7. Maintain up-to-date knowledge of fraud management best practices and regulations.
8. Provide feedback to management on fraud management strategies and processes.
9. Monitor and respond to customer inquiries in a timely manner.
10. Handle escalated customer inquiries and disputes.

According to JobzMall, the average salary range for a Account Protection Specialist in Salt Lake City, UT, USA is between $44,000 and $60,000 per year. Salaries can vary depending on experience, education, and other factors.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.