Customer Service Representatives
Customer Service Representatives needed for an exciting opportunity with an established Call Center in Syracuse! Handle a high-volume of inbound calls to examine and resolve customer concerns and account related questions. Maintain an in-depth knowledge of products and services, customer account and billing processes, and new customer information. Uphold various policies and procedures related to product delivery and service. Identify additional sales and service opportunities by listening to customer needs and make recommendations accordingly. Utilize various software systems and CRM systems to answer applicable questions and maintain data integrity.
2+ years of call center experience highly desired
Ability to multi-task and prioritize assignments in a team environment
Strong willingness to learn and grow from continuous improvement initiatives
Data Entry
Time Management
MS Excel
MS Word
Customer Service skills
Record Keeping Skills
Verbal communication
written communication
Adaptability
Detail Oriented and Organized
Multi-tasker
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ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare, Talent, and Workforce Management Solutions to Fortune 1000 companies globally. ACS Group conducts business through five operating brands – AIC, Analysts, ComforceHealth, MassGenics, and HireGenics – each with a specialized business focus. ACS Group has more than 12,000 employees and consultants worldwide.
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