Member Services Representative

At the American Automobile Association (AAA), our Member Services Representatives are the face of our organization. We are looking for an enthusiastic individual with excellent customer service skills and a passion for helping others to join our team. The ideal candidate will have a minimum of two years of experience in a customer service role, a high school diploma, and excellent written and verbal communication skills. We also require the ability to work in a fast-paced environment, multitask, and think quickly. If you are a motivated team player who loves helping our members, this is the perfect fit for you!

Responsibilities:

1. Provide excellent customer service to AAA members
2. Respond to customer inquiries and complaints in a timely manner
3. Troubleshoot customer issues and provide solutions
4. Maintain a professional demeanor while interacting with members
5. Ensure customer satisfaction and provide follow-up as needed
6. Handle customer data and information with discretion and confidentiality
7. Update customer records in the database
8. Keep up to date with changes in AAA services and policies
9. Work cooperatively and efficiently in a fast-paced environment
10. Utilize problem-solving and critical thinking skills to resolve customer issues

According to JobzMall, the average salary range for a Member Services Representative in Tampa, FL, USA is between $29,000 - $41,000 per year. This range is based on the salary data provided by anonymous members of the job site.

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.