Member Services Representative

Are you an outgoing, organized, and reliable individual looking to make a difference in the lives of AAA members? If so, we have the perfect opportunity for you! The American Automobile Association (AAA) is currently seeking a Member Services Representative to join our team. In this role, you will be responsible for delivering exceptional customer service, responding to customer inquiries, and assisting with membership applications. To be successful in this role, you must possess excellent communication and problem-solving skills, as well as the ability to remain calm in high-pressure situations. A minimum of one year of customer service experience is strongly preferred. The ideal candidate will also be comfortable working in a fast-paced environment and have a genuine passion for helping others. If you are excited about this opportunity and feel that you possess all the qualifications, we would love to hear from you.

Responsibilities:

1. Provide exceptional customer service in response to customer inquiries and assist with membership applications.
2. Develop and maintain relationships with customers to ensure satisfaction with AAA services.
3. Resolve customer complaints and inquiries promptly and efficiently.
4. Utilize problem-solving skills to identify and troubleshoot customer needs.
5. Maintain a positive attitude, even in high-pressure situations.
6. Remain up to date on AAA services and products.
7. Adhere to all policies and procedures related to customer service.
8. Monitor customer feedback and suggest improvements to the customer service process.
9. Document customer interactions and transactions in an organized manner.
10. Ensure customer confidentiality and data security.

According to JobzMall, the average salary range for a Member Services Representative in San Francisco, CA, USA is $30,000-$55,000 per year. Salaries can vary based on experience level, job duties, and other factors.

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.