Dispatch Operator

The American Automobile Association (AAA) is currently seeking an experienced and highly organized Dispatch Operator to join our team. The successful candidate will be responsible for overseeing the dispatching of our team of drivers and ensuring that our customers receive prompt, efficient service. The successful candidate must possess excellent customer service skills and a commitment to providing outstanding customer service. To be successful in this role, the ideal candidate must have a minimum of two years of experience in dispatching, a valid driver's license, and a proven ability to multi-task in a fast-paced environment. The ideal candidate must also be able to prioritize tasks and quickly assess customer needs. If you possess these qualifications and are looking for an exciting opportunity to join a fast-paced and rewarding environment, we would love to hear from you!

Responsibilities:

1. Oversee the dispatching of drivers to ensure customer service expectations are met.
2. Use excellent customer service skills to ensure customers receive prompt, efficient service.
3. Prioritize tasks and quickly assess customer needs.
4. Monitor driver locations and progress in a fast-paced environment.
5. Maintain accurate records of dispatched orders.
6. Respond to customer inquiries and complaints in a timely manner.
7. Develop and implement procedures to increase efficiency.
8. Assist in training new dispatchers.
9. Ensure compliance with applicable laws and regulations.
10. Stay abreast of new technologies and best practices in the dispatching industry.

According to JobzMall, the average salary range for a Dispatch Operator in Dallas, TX, USA is $23,000 to $37,000 per year. The job may vary depending on the company, experience and qualifications.

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.