Dispatch Operator

Do you have the commitment and experience needed to be a Dispatch Operator at the American Automobile Association (AAA)? We're looking for a professional who is detail-oriented and customer-focused to join our team. In this role, you'll be responsible for managing incoming calls, providing emergency roadside assistance, and dispatching tow trucks. You'll need to be able to think quickly and make decisions in challenging situations. The ideal candidate for this position will have a high school diploma or equivalent and a minimum of one year of experience in a dispatch center. You should have excellent communication and problem-solving skills along with strong organizational abilities. You must also be able to remain calm in high-pressure situations and have a professional phone manner. Knowledge of local geography and roads is also a plus. If you have the qualifications and experience we're looking for, we'd love to hear from you.

Responsibilities:

1. Manage incoming calls from customers and provide emergency roadside assistance.
2. Dispatch tow trucks in a timely manner.
3. Think and make decisions quickly in challenging situations.
4. Maintain a professional phone manner when speaking with customers.
5. Demonstrate excellent problem-solving skills.
6. Possess strong organizational abilities.
7. Remain calm in high-pressure situations.
8. Have a thorough knowledge of local geography and roads.

According to JobzMall, the average salary range for a Dispatch Operator in Phoenix, AZ, USA is $17.00 to $21.00 per hour. This range varies depending on the candidate's experience and education level.

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.