Dispatch Operator

Are you passionate about providing exceptional customer service? If so, we encourage you to apply for the Dispatch Operator position at American Automobile Association (AAA). This role requires an individual who is a self-starter, highly organized, and has a knack for problem-solving. The successful candidate will be responsible for dispatching roadside service vehicles and managing service calls. The ideal candidate for this role should have strong communication skills, a commitment to customer service excellence, and an understanding of the automotive industry. This position requires a high school diploma or equivalent and 1-2 years of experience in a customer service role. We are looking for a reliable, detail-oriented individual who will help ensure our members receive the highest level of service.

Responsibilities:

1. Receive and respond to incoming service requests from customers.
2. Utilize the dispatch system to assign service vehicles to customer requests in a timely manner.
3. Monitor service trucks in transit and provide customers with estimated arrival times.
4. Maintain accurate records of all service requests, including customer data, service vehicle details, and follow-up actions.
5. Provide customers with information on available roadside services and respond to inquiries.
6. Troubleshoot customer service issues and provide solutions in a timely manner.
7. Ensure customer satisfaction by providing exceptional customer service.
8. Follow up with customers after each service call to ensure quality of service.
9. Remain up-to-date on the latest automotive industry information.
10. Adhere to safety protocols and ensure all service personnel follow safety procedures.

According to JobzMall, the average salary range for a Dispatch Operator in Orlando, FL, USA is $34,000 to $48,000 per year. This salary range may vary depending on the company, location, and experience of the Dispatch Operator.

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.