
Claims Adjuster
The American Automobile Association (AAA) is looking for a Claims Adjuster to join our team and help provide a positive member experience. The ideal candidate will have the required qualifications as well as a commitment to excellent customer service and problem solving. The Claims Adjuster will be responsible for investigating, evaluating, and resolving claims in a timely and appropriate manner. This role requires excellent communication and decision-making skills as well as strong attention to detail.The successful candidate will have a minimum of five years of experience working in insurance claims, preferably automobile insurance, and will be comfortable working in a fast-paced environment. The ideal candidate will have a Bachelor’s degree in a relevant field, such as risk management, and a strong working knowledge of insurance policies and regulations. Knowledge of the automotive industry is also a plus. The Claims Adjuster must have the ability to make sound decisions while taking into account the interests of all parties involved. In addition, the Claims Adjuster must have excellent organizational and problem-solving skills.
Responsibilities:
- Investigate, evaluate, and resolve claims in a timely and appropriate manner.
- Provide excellent customer service and problem solving.
- Communicate effectively with all parties involved in a claim.
- Make sound decisions and take into account the interests of all parties involved.
- Maintain up-to-date knowledge of insurance policies and regulations.
- Demonstrate strong knowledge of the automotive industry.
- Utilize organizational and problem-solving skills.
- Meet performance and quality standards.
Excellent Organizational And Time Management Skills
Excellent Verbal And Written Communication Skills
Knowledge Of Insurance Policies And Claim Processing Procedures
Ability To Analyze Complex Information And Situations
Good Problem Solving And Negotiation Skills
Proficiency In Using Computer Systems And Software
Knowledge Of State And Federal Regulations Regarding Insurance Claims
Ability To Handle High-Pressure Situations
Communication
Multitasking
Auditing
customer service
Reporting
Documenting
Researching
Problem-Solving
Negotiating
Analyzing
Assessing
Investigating
Mediating
Reconciling
Summarizing
Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Claims Adjuster in Phoenix, AZ, USA is between $38,841 and $66,484. This range is based on the most recent salary survey data and may vary depending on the experience and qualifications of the individual.
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American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.

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