Call Center Supervisor

At AAA, we are looking for a Call Center Supervisor who is passionate about customer service and ready to take on the challenge of leading a team of customer service representatives. The ideal candidate for this position has excellent communication skills, a strong knowledge of customer service policies and procedures, and the ability to think quickly and calmly under pressure. This individual must possess the ability to motivate and lead a team, while also ensuring the highest standards of customer satisfaction. If you have the qualifications listed below and are up for the challenge, we invite you to join our team! Required Qualifications:• Bachelor’s degree in Business Administration or a related field • At least 3 years of customer service experience in a call center environment• Demonstrated leadership and team management experience • Superior communication, problem solving and decision-making skills • Proficient in MS Office

Responsibilities: • Lead a team of customer service representatives by providing guidance, mentorship and coaching. • Oversee daily operations of the call center to ensure the highest level of customer satisfaction and service standards. • Monitor call center performance to ensure that customer service representatives are meeting quality and productivity goals. • Handle escalated customer service issues in an efficient and professional manner. • Analyze customer feedback to identify potential areas of improvement in customer service operations. • Ensure compliance with legal and regulatory requirements for customer service operations. • Develop and implement strategies to increase customer loyalty and retention. • Prepare and present reports on customer service metrics to management. • Actively participate in recruitment and training of customer service representatives.

According to JobzMall, the average salary range for a Call Center Supervisor in Portland, OR, USA is between $38,000 and $69,000 per year. The salary range is based on factors such as education level, experience, and certifications.

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.