Customer Service Agent
Welcome to American Airlines, where we strive to deliver exceptional customer service to all our passengers. We are currently seeking a dedicated and friendly Customer Service Agent to join our team. As the first point of contact for our customers, you will play a vital role in ensuring a positive and efficient travel experience. If you have a passion for helping others and possess excellent communication and problem-solving skills, we want to hear from you!
- Greet and welcome customers in a friendly and professional manner.
- Provide exceptional customer service to all passengers, including addressing any questions or concerns they may have.
- Act as the first point of contact for customers, whether in person, over the phone, or through email.
- Assist customers with flight bookings, changes, and cancellations.
- Handle customer complaints and resolve issues in a timely and efficient manner.
- Communicate important information to customers, such as flight delays or cancellations.
- Process payments and issue tickets or boarding passes.
- Maintain a thorough understanding of airline policies, procedures, and services.
- Collaborate with other team members to ensure smooth and efficient operations.
- Remain calm and professional in high-stress situations, such as flight disruptions or customer complaints.
- Continuously strive to improve customer satisfaction and loyalty.
- Keep accurate records of customer interactions and transactions.
- Uphold a high level of confidentiality and discretion when handling sensitive customer information.
- Stay up-to-date on industry trends and developments to provide the best possible service to customers.
- Adhere to all safety and security protocols to ensure the safety of all customers and staff.
Excellent Communication Skills: A Customer Service Agent At American Airlines Must Possess Exceptional Communication Skills To Effectively Interact With Customers And Address Their Concerns In A Professional And Courteous Manner.
Knowledge Of Airline Industry: Candidates For This Position Should Have A Strong Understanding Of The Airline Industry, Including Flight Operations, Baggage Policies, And Ticketing Procedures. This Knowledge Will Help Them Handle Customer Inquiries And Resolve Issues Efficiently.
Problem-Solving Abilities: As A Customer Service Agent, The Ability To Quickly Identify And Solve Problems Is Crucial. Candidates Should Have The Skills To Think On Their Feet And Find Solutions To Customer Issues In A Fast-Paced Environment.
Multitasking Skills: The Role Of A Customer Service Agent Involves Handling Multiple Tasks Simultaneously, Such As Managing Customer Inquiries, Booking Flights, And Handling Administrative Tasks. The Ideal Candidate Should Have Excellent Multitasking Abilities To Handle The Workload Efficiently.
Empathy And Patience: As The First Point Of Contact For Customers, A Customer Service Agent Should Possess Strong Empathy And Patience To Understand And Address Customers' Concerns. This Will Help Create A Positive And Friendly Experience For Customers, Even In Challenging Situations.
Communication Skills
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Computer proficiency
Active listening
Empathy
Adaptability
Problem-Solving Abilities
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Organization
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Agent in Charlotte, NC, USA is between $27,000 and $35,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some higher-paying positions in this field may offer salaries up to $50,000 or more.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started