Analyst - Service

This role will provide a helpful and friendly first and second point of contact for AMC Networks' Global Technology Services department. The role will also provide technical support services for customer-related technologies which include fulfilling requests, troubleshooting, resolving, and escalating issues that arise through various methods of interfacing with the Service Desk. Provide 1st and 2nd level solutions to technical problems over the phone, via a Teams call or desk side (onsite) to minimize the loss of production time in accordance with current Service Level Agreements. Open, track, escalate, resolve, and close each problem, inquiry, request in AMC Network's Technology Services service management system. Participate in special projects as necessary to improve the quality and/or efficiency of the Service Desk function. Prepare technical and procedural documentation relevant to systems and applications supported.

According to JobzMall, the average salary range for a Analyst - Service in 7676 Hillmont St, Houston, TX 77040, USA is $50,000 to $90,000 per year.

AMC Networks Inc. is an American entertainment company headquartered in 11 Penn Plaza, New York, that owns and operates the cable channels AMC (its eponymous brand), IFC, We TV, BBC America (through a joint venture with BBC Studios), and SundanceTV; the art house movie theater IFC Center in New York City; the independent film company IFC Films; and premium streaming services Sundance Now and Shudder. In addition, the company operates AMC Networks International, its global division.