Customer Success Manager, Brand Pilot
Welcome to Amazon, where we strive to provide the best customer experience possible. As a Customer Success Manager for our Brand Pilot team, you will play a crucial role in ensuring our brand partners are successful in launching and growing their businesses on our platform. We are looking for a driven and personable individual who is passionate about building relationships and driving success for our customers. If you have a strong background in account management and a deep understanding of e-commerce, we would love to have you join our team.
- Develop and maintain strong relationships with brand partners, serving as the main point of contact for all their needs and concerns.
- Work closely with brand partners to understand their goals and objectives, and provide strategic guidance and support to help them achieve success on the Amazon platform.
- Monitor and analyze brand partners' performance metrics, providing insights and recommendations for improvement.
- Collaborate with cross-functional teams to ensure seamless onboarding, launch, and ongoing support for brand partners.
- Act as a subject matter expert on Amazon's e-commerce platform and keep up-to-date with industry trends and best practices.
- Identify and proactively address potential issues or challenges that may impact our brand partners' success on the platform.
- Conduct regular business reviews with brand partners to discuss their performance, identify opportunities for growth, and address any concerns or challenges.
- Utilize data and analytics to track progress and create reports to share with internal and external stakeholders.
- Provide exceptional customer service and support to brand partners, addressing any inquiries or issues in a timely and professional manner.
- Continuously seek out opportunities to improve processes and enhance the overall customer experience for our brand partners.
Excellent Communication Skills: A Successful Customer Success Manager At Amazon Should Have Exceptional Communication Skills, Both Written And Verbal. This Includes The Ability To Effectively Communicate With Customers, Team Members, And Other Stakeholders.
Strong Problem-Solving Skills: A Customer Success Manager Must Be Able To Identify And Troubleshoot Complex Customer Issues Quickly And Efficiently. This Requires Strong Problem-Solving Skills And The Ability To Think Creatively To Find Solutions.
Experience In Customer Relationship Management: Candidates For This Role Should Have A Proven Track Record In Managing Customer Relationships And Delivering High Levels Of Customer Satisfaction. This Includes Experience In Handling Difficult Or Sensitive Customer Situations.
Knowledge Of Amazon Products And Services: An Ideal Candidate For This Position Should Have A Deep Understanding Of Amazon's Products And Services, Including Aws, Kindle, And Prime. This Knowledge Will Help Them Provide The Best Possible Solutions And Recommendations To Customers.
Ability To Work In A Fast-Paced Environment: Amazon Is Known For Its Fast-Paced, Dynamic Work Environment. A Customer Success Manager Should Be Able To Thrive In This Environment, Managing Multiple Tasks And Priorities While Maintaining A High Level Of Performance And Customer Satisfaction.
Communication Skills
Data Analysis
Account Management
Time Management
Product knowledge
Problem Solving
Brand management
Customer Relations
Team collaboration
Strategic Thinking
Sales Strategy
Customer
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Manager, Brand Pilot in Seattle, WA, USA is between $70,000 to $100,000 per year. This range can vary depending on factors such as experience level, company size, and industry. Additionally, some companies may offer additional benefits such as bonuses or stock options.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies along with Google, Apple, and Facebook.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started