Cloud Technical Account Manager , Strategic Industries
Welcome to the world of Amazon, where innovation and customer obsession are at the core of everything we do. As a Cloud Technical Account Manager for Strategic Industries, you will have the exciting opportunity to work with some of the most influential companies in various industries, helping them navigate and optimize their cloud journey with Amazon Web Services (AWS). We are seeking a highly skilled and passionate individual with a deep understanding of cloud technologies and a strong background in customer-facing roles. If you thrive in a fast-paced environment, have excellent communication and problem-solving skills, and are dedicated to delivering exceptional customer experiences, then we want you to join our team. Keep reading to learn more about this exciting opportunity at Amazon.
- Develop and maintain strong relationships with key customers in strategic industries, serving as the main point of contact for all technical inquiries and escalations related to AWS cloud services.
- Proactively identify customer needs and provide recommendations on how to optimize their cloud journey with AWS, leveraging your in-depth knowledge of cloud technologies and best practices.
- Collaborate with cross-functional teams within Amazon to ensure timely and effective resolution of customer issues, while also driving continuous improvement and innovation.
- Serve as a trusted advisor to customers, understanding their business objectives and aligning them with AWS solutions and services.
- Conduct regular business reviews with customers to provide updates on their cloud usage, identify areas for improvement, and showcase the value of AWS.
- Stay up-to-date on the latest trends and developments in the cloud industry, and share your knowledge and expertise with customers through webinars, workshops, and other events.
- Act as a liaison between customers and AWS product teams, providing valuable feedback and insights to help shape the future of AWS services.
- Effectively manage customer expectations and ensure a high level of customer satisfaction, while also identifying opportunities for upselling and cross-selling AWS services.
- Maintain accurate and comprehensive records of customer interactions and provide regular reports to internal stakeholders.
- Continuously strive to improve processes and procedures to enhance the overall customer experience and drive business growth.
Extensive Knowledge And Experience In Cloud Computing: A Successful Cloud Technical Account Manager Should Possess In-Depth Knowledge And Understanding Of Various Cloud Platforms, Including Amazon Web Services (Aws). They Should Also Have Hands-On Experience In Designing, Implementing, And Managing Cloud-Based Solutions.
Strong Customer Service And Communication Skills: As A Strategic Industries Cloud Technical Account Manager, The Candidate Will Be Responsible For Managing The Relationship With Key Clients. Therefore, Excellent Customer Service And Communication Skills Are Crucial For Building And Maintaining Strong Partnerships With Clients.
Project Management Expertise: The Candidate Should Have Proven Experience In Managing Complex Technical Projects And Delivering Them Within Tight Timelines. They Should Be Able To Develop And Implement Project Plans, Identify And Mitigate Risks, And Effectively Communicate Project Status To Stakeholders.
Business Acumen And Strategic Thinking: A Successful Cloud Technical Account Manager Should Have A Strong Understanding Of The Client's Business And Industry. They Should Be Able To Identify Opportunities For Leveraging Cloud Technology To Drive Business Growth And Provide Strategic Guidance To Clients.
Strong Problem-Solving And Troubleshooting Skills: In This Role, The Candidate Will Be Responsible For Resolving Technical Issues For Clients. Therefore, They Should Have Strong Problem-Solving And Troubleshooting Skills To Identify And Resolve Issues Quickly And Effectively. They Should Also Have The Ability To Analyze Data And Make Data-Driven Decisions To Improve The Client's Cloud Infrastructure.
Communication Skills
Project Management
Account Management
Technical Support
Problem Solving
Relationship Building
Cloud Computing
Cloud Infrastructure
Customer engagement
Solution Architecture
Industry Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Cloud Technical Account Manager , Strategic Industries in Dallas, TX, USA is $100,000 - $120,000 per year. However, salaries may vary depending on the specific company, years of experience, and other factors.
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Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies along with Google, Apple, and Facebook.
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