Cloud Technical Account Manager
Welcome to Amazon! We are looking for a highly skilled and motivated Cloud Technical Account Manager to join our team. As a Cloud Technical Account Manager, you will play a critical role in helping our customers maximize their use of Amazon Web Services (AWS) cloud solutions. You will serve as the primary point of contact for our customers, providing technical guidance, support, and strategic account management. We are seeking individuals with a strong technical background, excellent communication skills, and a passion for helping customers succeed. If you are someone who thrives in a fast-paced, dynamic environment and has a deep understanding of cloud computing, we want to hear from you!
- Serve as the primary point of contact for customers, building and maintaining strong relationships to ensure customer satisfaction and retention.
- Provide technical expertise and guidance to customers, understanding their unique business needs and helping them leverage AWS cloud solutions to achieve their goals.
- Act as a trusted advisor to customers, proactively identifying opportunities for optimization and improvement within their AWS environment.
- Collaborate with cross-functional teams to address and resolve customer issues in a timely and efficient manner.
- Conduct regular account reviews with customers to assess their current usage and provide recommendations for optimizing their AWS services.
- Stay up-to-date with the latest AWS products, features, and services, and educate customers on how they can benefit their business.
- Develop and maintain a deep understanding of each customer's technical infrastructure, architecture, and business goals.
- Serve as a technical escalation point for customer issues and coordinate with AWS support teams to ensure prompt resolution.
- Identify and pursue opportunities for customer growth and expansion, working closely with sales teams to drive revenue.
- Continuously improve processes and procedures to enhance the overall customer experience and drive customer success.
Strong Technical Background: A Cloud Technical Account Manager At Amazon Should Have A Deep Understanding Of Cloud Computing Technologies, Including Aws Services And Solutions. They Should Also Have Experience In Implementing And Managing Cloud Infrastructure For Enterprise Clients.
Customer Relationship Management: A Successful Cloud Technical Account Manager Should Be Able To Build And Maintain Strong Relationships With Customers. This Includes Excellent Communication Skills, The Ability To Understand Customer Needs, And The Capacity To Provide Proactive And Effective Solutions.
Project Management Skills: The Role Of A Cloud Technical Account Manager Involves Working On Multiple Projects Simultaneously. Therefore, Candidates Should Have Excellent Project Management Skills, Including The Ability To Prioritize Tasks, Meet Deadlines, And Manage Resources Effectively.
Troubleshooting And Problem-Solving Skills: As A Trusted Technical Advisor, A Cloud Technical Account Manager Should Have Strong Troubleshooting And Problem-Solving Skills. They Should Be Able To Identify And Resolve Complex Technical Issues Quickly And Efficiently.
Aws Certifications: Having Aws Certifications, Such As Aws Certified Solutions Architect, Aws Certified Sysops Administrator, Or Aws Certified Devops Engineer, Is Highly Desirable For A Cloud Technical Account Manager Role At Amazon. These Certifications Demonstrate A Candidate's Expertise And Knowledge In Aws Services And Solutions.
Documentation
Project Management
Troubleshooting
Data Analysis
Communication
Time Management
customer service
Relationship Building
Cloud architecture
Problem-Solving
Technical Expertise
Aws Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Cloud Technical Account Manager in Seattle, WA, USA is $98,000 to $120,000 per year. This can vary depending on the specific company, experience level, and other factors.
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Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies along with Google, Apple, and Facebook.
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