
Clinical Case Manager
Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees. Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon. Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate. Critically assess and adjust the case management plan to an employee’s changing needs. Address and respond to sensitive situations. Troubleshoot issues and seek to remove barriers before, during, or after a leave event. Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs. Identify and solve problems that may arise, sometimes with limited information.
2+ years of experience as a case manager using case management systems
Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA
One year of experience in Human Resources or customer service in a leave and/or disability field
Experience with global service and employee delivery
Documentation
Project Management
Time Management
Analytical skills
Case management
Process Improvement
Attention to detail
Self-Driven
Communication Skills
According to JobzMall, the average salary range for a Clinical Case Manager in 450 W 33rd St, New York, NY 10001, USA is $50,000 - $80,000 per year. This range is based on salaries reported by job postings on the JobzMall website.
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Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies along with Google, Apple, and Facebook.

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