Customer Solutions Representative - Collector

At Ally Financial, our customers are at the heart of everything we do. We are currently seeking a dedicated and compassionate Customer Solutions Representative - Collector to join our team and help us deliver exceptional service to our valued clients. In this role, you will have the opportunity to make a positive impact on the lives of individuals by providing solutions and support to help them manage their financial obligations. If you have strong communication skills, a passion for customer service, and a drive to succeed, we want to hear from you. Join us in our mission to be a trusted financial ally to our customers and make a difference in their lives.

1. Provide exceptional customer service to clients by actively listening to their needs and concerns and offering appropriate solutions.
2. Serve as the main point of contact for customers regarding their financial obligations and work to understand their unique situations and challenges.
3. Utilize strong communication skills to effectively communicate with customers, both verbally and in writing, to provide support and solutions.
4. Act as a liaison between customers and internal departments to ensure prompt and accurate resolution of customer issues.
5. Maintain a high level of empathy and professionalism when dealing with customers experiencing financial difficulties.
6. Proactively identify opportunities to assist customers with managing their financial obligations.
7. Follow company policies and procedures to ensure compliance and protect the interests of both the company and the customer.
8. Meet or exceed collection goals and targets while maintaining a positive and respectful approach.
9. Document all customer interactions accurately and thoroughly in the company's systems.
10. Continuously develop knowledge of company products and services to effectively educate and inform customers.
11. Collaborate with team members to share best practices and improve overall customer satisfaction.
12. Handle sensitive and confidential information with discretion and maintain the highest level of customer confidentiality.
13. Stay up-to-date on industry regulations and compliance requirements to ensure all interactions with customers are within legal and ethical boundaries.
14. Demonstrate a strong commitment to providing a positive customer experience and promoting a culture of customer-centricity within the organization.

According to JobzMall, the average salary range for a Customer Solutions Representative - Collector in Jacksonville, FL, USA is $30,000 - $45,000 per year. However, this can vary depending on factors such as the specific company, experience level, and additional skills or certifications.

Ally Financial provides financial services including car finance, online banking via a direct bank, corporate lending, vehicle insurance, mortgage loans, and an electronic trading platform to trade financial assets.