Customer Experience Journey Specialist
We are currently in search of a Customer Experience Journey Specialist who will focus on uncovering opportunities and advocating for continuous, systematic, improvement of end-to-end omni-channel customer journeys. The Journey Specialist will leverage CX qualitative and quantitative research in digital and contact center, behavioral and business metrics and business processes to identify strategic and practical experience improvements.
Experience uncovering content for and then building customer journey maps, experience mapping, or process mapping
Experience with cross channel experience (contact center and digital)
Digital or experience design
5+ years in customer experience and research
Time Management
Analytical skills
Data Visualization
Influencing skills
Value stream mapping
Facilitation skills
Root-cause identification
Adaptable
Process Improvement
Results driven
Communication Skills
According to JobzMall, the average salary range for a Customer Experience Journey Specialist in 440 S Church St, Charlotte, NC 28202, USA is $44,000 - $62,000 per year. This range is based on the salaries of Customer Experience Journey Specialists in the area, taking into account experience and other factors.
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Ally Financial provides financial services including car finance, online banking via a direct bank, corporate lending, vehicle insurance, mortgage loans, and an electronic trading platform to trade financial assets.
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