Traffic Analyst

As per guidance provided, execute real time changes between various locations in support of customer experience and client expectations in effort to achieve overall allocation strategy. Works with local call center staff in order to quickly identify changing allocation needs including training, client visit, etc.
Accepts first notice of outage/system issue calls. Conducts troubleshooting at first notice in order to determine scope, severity and duration of event. Properly escalates internally as per guidelines in a timely and accurate manner. Maintains steady communication during outage including establishing a bridge line in order to facilitate communication, gathering data in support of discovery and resolution, etc. Completes all reporting as specified including intra-day production reporting, client based reporting, period reporting, and ad hoc reporting. Ensures data accuracy and timely distribution of reporting activity.
As requested support testing efforts for new 800# set-up, routing changes, and decommission of 800#s. Provides accurate and timely reporting of all related activity. Provides strategic recommendation to business regarding resource optimization including CSR skill based routing, call structure, delivery channel, technology based optimization, etc.

According to JobzMall, the average salary range for a Traffic Analyst in 7349 IBM Dr, Charlotte, NC 28262, USA is between $45,000 to $86,000. This salary range can vary depending on the experience and qualifications of the individual.

The Allstate Corporation is an American insurance company that is in the United States.