Customer Service Associate

7800 O St, Lincoln, NE 68505, USA

Full-Time$17/hourlyMid-LevelAssociate

Job Description

Answer incoming customer calls and respond to customer requests, answers complex questions, must have the ability to interpret a variety of policies, rules, regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests. Understand basic telecommunications and provide an advanced knowledge of products and functionality. Provide quick, professional, precise resolution to customer issues/questions. Enter customer request into data system, open and dispatch work orders to various department and complete call history. Handle customer requests via fax, email or voicemail within 24 hours or 1 business day. The position is responsible for answering complex customer inquiries on currently marketed health products (re-rate, complex claims) as well as currently marketed life products.

Where is this job?

This job is located at 7800 O St, Lincoln, NE 68505, USA

Job Qualifications

At least 3 years of prior customer service experience in an inbound call center
Minimum two years of post high school training in a specialized trade, technical school or college is preferred
Insurance background including knowledge of health insurance terminology is preferred

Required Skills

Time Management
MS Excel
MS Word
MS Outlook
Customer Service Oriented

Soft Skills

Process Improvement
Verbal communication
written communication
Self-Driven
Adaptability

Additional Information

Allstate is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 28th, 2021

Apply BeforeMarch 12th, 2026

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