
Contact Center Supervisor
The Contact Center Supervisor at Allina Health System is an essential part of our team and is responsible for supervising our customer service representatives, ensuring that all incoming calls are answered promptly and professionally. We are looking for a motivated and energetic team leader who is passionate about providing excellent customer service.The ideal candidate should have a minimum of five years of related experience working in a contact center, preferably in a supervisory role. They should possess strong communication and interpersonal skills, as well as the ability to multitask and remain organized in a fast-paced environment. Additionally, this candidate should demonstrate a commitment to customer service excellence and be proficient in the use of all contact center technology.If you have a passion for customer service and the drive to help us exceed our customer's expectations, we encourage you to apply for this position with Allina Health System.
Excellent Communication Skills
Ability To Motivate And Lead A Team
Ability To Handle Escalated Customer Service Issues
Knowledge Of Contact Center Systems And Technologies
Experience In Call Center Operations
Strong Problem Solving And Analytical Skills
Knowledge Of State And Federal Regulations
Excellent Customer Service Skills
Training
Communication
Coaching
Scheduling
Leadership
customer service
Reporting
Monitoring
Problem-Solving
Multi-tasking
Interviewing
Conflict-Resolution
Motivating
Data-Analysis
Performance-Management
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
Organization
self-motivation
Critical thinking
collaboration
Adaptability
According to JobzMall, the average salary range for a Contact Center Supervisor in Minneapolis, MN, USA is between $42,000 and $54,000. This range is based on the salaries of current Contact Center Supervisors in the Minneapolis area.
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Allina Health is a not-for-profit health care system based in Minneapolis, Minnesota. Allina owns or operates 13 hospitals and more than 90 clinics throughout Minnesota and western Wisconsin.

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