Allina Health System

Contact Center Supervisor

Allina Health System

Minneapolis, MN, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Contact Center Supervisor at Allina Health System is an essential part of our team and is responsible for supervising our customer service representatives, ensuring that all incoming calls are answered promptly and professionally. We are looking for a motivated and energetic team leader who is passionate about providing excellent customer service.The ideal candidate should have a minimum of five years of related experience working in a contact center, preferably in a supervisory role. They should possess strong communication and interpersonal skills, as well as the ability to multitask and remain organized in a fast-paced environment. Additionally, this candidate should demonstrate a commitment to customer service excellence and be proficient in the use of all contact center technology.If you have a passion for customer service and the drive to help us exceed our customer's expectations, we encourage you to apply for this position with Allina Health System.

Where is this job?
This job is located at Minneapolis, MN, USA
Job Qualifications
  • Excellent Communication Skills

  • Ability To Motivate And Lead A Team

  • Ability To Handle Escalated Customer Service Issues

  • Knowledge Of Contact Center Systems And Technologies

  • Experience In Call Center Operations

  • Strong Problem Solving And Analytical Skills

  • Knowledge Of State And Federal Regulations

  • Excellent Customer Service Skills

Required Skills
  • Training

  • Communication

  • Coaching

  • Scheduling

  • Leadership

  • customer service

  • Reporting

  • Monitoring

  • Problem-Solving

  • Multi-tasking

  • Interviewing

  • Conflict-Resolution

  • Motivating

  • Data-Analysis

  • Performance-Management

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Organization

  • self-motivation

  • Critical thinking

  • collaboration

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Contact Center Supervisor in Minneapolis, MN, USA is between $42,000 and $54,000. This range is based on the salaries of current Contact Center Supervisors in the Minneapolis area.

Additional Information
Allina Health System is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 26th, 2023
Apply BeforeJune 21st, 2025
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About Allina Health System

Allina Health is a not-for-profit health care system based in Minneapolis, Minnesota. Allina owns or operates 13 hospitals and more than 90 clinics throughout Minnesota and western Wisconsin.

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