Welcome to Alibaba, the world's leading online marketplace for wholesale trade! We are currently seeking a highly skilled and motivated Technical Account Manager to join our dynamic team. As a Technical Account Manager, you will play a crucial role in ensuring the success and satisfaction of our clients by providing technical support and guidance throughout their journey with Alibaba. We are looking for someone with a strong technical background and excellent communication skills to effectively manage client relationships and drive results. If you are passionate about technology, customer service, and thrive in a fast-paced environment, we want to hear from you!
- Provide technical support and guidance to clients using Alibaba's online marketplace platform.
- Act as a liaison between clients and internal technical teams to resolve any technical issues or concerns.
- Develop and maintain strong relationships with clients to ensure their satisfaction and retention.
- Understand and stay updated on Alibaba's technology and products in order to effectively communicate and educate clients.
- Proactively identify opportunities to optimize and improve client experience on the platform.
- Collaborate with cross-functional teams to implement solutions and address client needs.
- Monitor and track client performance and provide recommendations for improvement.
- Conduct regular meetings and check-ins with clients to gather feedback and address any issues or concerns.
- Keep abreast of industry trends and best practices to continuously enhance technical knowledge and skills.
- Maintain accurate records of client interactions and provide timely reports on client status and progress.
- Actively participate in team meetings and contribute to the overall growth and success of the company.
- Continuously assess and improve processes and procedures to ensure efficient and effective client management.
- Stay informed on competitor activities and market trends to identify potential opportunities and threats.
- Provide training and support to new clients to ensure a smooth onboarding experience.
- Strive to meet and exceed performance targets and contribute to the overall success of the company.
Strong Technical Background: Candidates For A Technical Account Manager At Alibaba Should Have A Solid Understanding Of Technical Concepts And Be Able To Communicate Them Effectively To Both Technical And Non-Technical Stakeholders.
Knowledge Of Alibaba's Products And Services: As A Key Representative Of The Company, It Is Important For A Technical Account Manager To Have A Deep Understanding Of Alibaba's Products And Services, Including Cloud Computing, E-Commerce, And Digital Payment Solutions.
Customer Service Skills: Technical Account Managers At Alibaba Are Responsible For Maintaining Strong Relationships With Clients And Ensuring Their Satisfaction With The Company's Products And Services. Therefore, Candidates Should Possess Excellent Customer Service Skills, Including Effective Communication, Problem-Solving, And Conflict Resolution.
Project Management Experience: Technical Account Managers Are Often Responsible For Managing Multiple Client Accounts And Projects Simultaneously. Therefore, Candidates Should Have Experience In Project Management, Including Planning, Execution, And Monitoring Of Project Timelines And Deliverables.
Cross-Cultural Competency: Alibaba Is A Global Company With A Diverse Client Base. As Such, Candidates Should Have Cross-Cultural Competency And Be Able To Adapt To Different Cultural Norms And Communication Styles In Order To Effectively Work With Clients From Different Backgrounds. This May Include Proficiency In Multiple Languages And Experience Working In An International Environment.
Training
Account Management
Communication
Time Management
Technical Support
Product knowledge
Negotiation
Relationship Building
Project coordination
Problem-Solving
Client management
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Account Manager in Sunnyvale, CA, USA is $95,000-$120,000 per year. This can vary depending on the specific company, industry, experience level, and other factors. Some companies may offer additional bonuses or benefits as part of the overall compensation package.
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Alibaba Group Holding Limited operates as a holding company. The Company provides internet infrastructure, e-commerce, online financial, and internet content services through its subsidiaries. Alibaba Group Holding offers its products and services worldwide.
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