Manager Service Solutions

At Akamai Technologies, we are looking for a driven and experienced individual to join our team as a Manager of Service Solutions. In this role, you will be responsible for developing and executing strategic plans to enhance our service offerings and ensure customer satisfaction. We are seeking a dynamic leader who is passionate about driving results and delivering exceptional service to our clients. If you are a self-motivated and innovative individual with strong leadership skills, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategic plans to enhance the company's service offerings.
2. Ensure customer satisfaction through effective service delivery and problem resolution.
3. Lead and manage a team of service solutions professionals to achieve goals and objectives.
4. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
5. Collaborate with cross-functional teams to develop new service solutions and improve existing ones.
6. Conduct market research and stay updated on industry trends to inform service strategy and offerings.
7. Develop and maintain relationships with key clients to understand their needs and address any concerns.
8. Monitor and report on key performance indicators to measure the success of service solutions.
9. Train and mentor team members to ensure a high level of service delivery and customer satisfaction.
10. Continuously seek opportunities to innovate and improve processes and systems related to service solutions.
11. Ensure compliance with company policies, procedures, and regulations.
12. Communicate effectively with senior management to provide updates and recommendations on service solutions.
13. Manage budgets and resources efficiently to achieve targets and maximize profitability.
14. Stay updated on competitor activities and market changes to inform service strategy.
15. Participate in industry events and conferences to network and promote the company's service solutions.

According to JobzMall, the average salary range for a Manager Service Solutions in Bengaluru, Karnataka, India is between ₹500,000 to ₹1,500,000 per year. This range can vary depending on factors such as years of experience, level of education, and the specific industry and company the manager is working for.

Akamai Technologies, Inc. is a global content delivery network, cybersecurity, and cloud service company, providing web and Internet security services. Akamai's content delivery network is one of the world's largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic.