Welcome to Akamai Technologies, a global leader in content delivery network (CDN) services! We are seeking a highly motivated and dynamic individual to join our team as an Engagement Manager. As an Engagement Manager, you will play a crucial role in driving customer success by building and maintaining strong relationships with our clients. You will work closely with cross-functional teams to ensure the delivery of our solutions meet the needs and expectations of our customers. We are looking for someone with exceptional communication and leadership skills, as well as a strong technical background. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, innovative environment, then this is the perfect opportunity for you.
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty to Akamai Technologies.
- Serve as the main point of contact for clients and act as their advocate within the company.
- Collaborate with cross-functional teams to understand client needs and expectations and ensure the delivery of solutions that meet those needs.
- Provide leadership and guidance to project teams to ensure successful project delivery.
- Communicate effectively with clients, both verbally and in writing, to provide updates, address concerns, and gather feedback.
- Proactively identify and address any potential issues or roadblocks that may impact customer satisfaction or project success.
- Stay up to date with industry trends and market developments to identify opportunities for improvement and innovation.
- Collaborate with sales and business development teams to identify new business opportunities and expand existing client relationships.
- Conduct regular performance reviews and provide coaching and mentoring to team members to drive continuous improvement.
- Maintain accurate and up-to-date records of client interactions, project progress, and any issues or resolutions.
- Ensure adherence to project timelines, budgets, and quality standards.
- Participate in relevant industry events or conferences to represent Akamai Technologies and promote our services.
- Adhere to company policies and procedures and promote a positive and professional image of Akamai Technologies.
Strong Project Management Skills: The Ideal Candidate For An Engagement Manager Position At Akamai Technologies Should Possess Excellent Project Management Skills, Including The Ability To Create And Execute Project Plans, Manage Timelines, And Effectively Communicate Project Updates.
Experience In Customer Relationship Management: As An Engagement Manager, Building And Maintaining Strong Relationships With Clients Is Crucial. Candidates Should Have Prior Experience In Managing Customer Relationships, Understanding Customer Needs, And Providing Solutions To Address Those Needs.
Technical Expertise: Akamai Technologies Is A Technology Company, And The Engagement Manager Role Requires A Deep Understanding Of The Company's Products And Services. The Ideal Candidate Should Have A Strong Technical Background And Be Able To Effectively Communicate Technical Information To Both Technical And Non-Technical Stakeholders.
Leadership And Team Management Skills: An Engagement Manager Is Responsible For Leading A Team Of Professionals To Deliver Projects Successfully. The Candidate Should Have Proven Leadership Skills, Including The Ability To Motivate And Manage A Team, Delegate Tasks, And Resolve Conflicts.
Excellent Communication And Presentation Skills: Clear And Effective Communication Is Essential In An Engagement Manager Role. The Candidate Should Be Able To Communicate Complex Information In A Concise And Understandable Manner, Both In Written And Verbal Form. Additionally, Strong Presentation Skills Are Necessary For Delivering Project Updates And Proposals To Clients And Stakeholders.
Strategic Planning
Project Management
Data Analysis
Time Management
Negotiation
Budget management
Team Leadership
Risk assessment
Problem-Solving
Client communication
Stakeholder relations
Relationship
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Engagement Manager is $79,000 - $119,000 per year. However, this can vary depending on factors such as location, company size, and years of experience. Some Engagement Managers may also receive bonuses and other benefits as part of their compensation package.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Akamai Technologies, Inc. is a global content delivery network, cybersecurity, and cloud service company, providing web and Internet security services. Akamai's content delivery network is one of the world's largest distributed computing platforms, responsible for serving between 15% and 30% of all web traffic.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started