Technical Support Manager

At ADP-Automatic Data Processing, we are looking for an experienced Technical Support Manager who can provide excellent technical support to our clients. This role requires a proactive problem-solver who is committed to delivering an exceptional customer service experience to our customers.The successful candidate should have strong technical aptitude and excellent communication skills. They should have a proven track record of managing and leading technical support teams and be able to identify and implement process improvements that will enhance customer service. The Technical Support Manager will be a key member of our team and should be passionate about helping our customers.If you have extensive experience leading technical support teams and are ready to take your career to the next level, we'd love to hear from you.

Responsibilities of a Technical Support Manager:

1. Provide excellent technical support to ADP-Automatic Data Processing clients.
2. Identify and implement process improvements to enhance customer service.
3. Lead and manage technical support teams.
4. Stay current with new technologies and system updates.
5. Monitor and evaluate customer service performance metrics.
6. Develop and implement strategies to improve customer service.
7. Foster relationships with key personnel within the organization.
8. Review and respond to customer service complaints.
9. Train and mentor technical support staff.
10. Create policies and procedures for technical support operations.

According to JobzMall, the average salary range for a Technical Support Manager in Portland, OR, USA is $63,000 to $87,000. This salary range reflects the median annual wage for a Technical Support Manager in the Portland metropolitan area.

Salary ranges can vary depending on many factors, including education, experience, industry, and the size of the organization. It is important to note that salary ranges may vary depending on the market and the cost of living in a particular area. Additionally, salaries may also be affected by the type of company and the type of technical support offered.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.