Senior Manager of User Experience Research

Welcome to ADP-Automatic Data Processing! We are seeking a highly skilled and motivated Senior Manager of User Experience Research to join our dynamic team. As a global leader in human capital management solutions, ADP is committed to providing our clients with the best user experience possible. In this role, you will lead a team of talented researchers to conduct user research and drive insights that will shape our products and services. We are looking for someone with a strong passion for user-centered design, excellent leadership skills, and a proven track record of delivering impactful research. If you are a self-starter with a strong understanding of user experience methodologies, we would love to hear from you.

1. Lead a team of user experience researchers to conduct in-depth user research, including surveys, usability testing, interviews, and other methods.
2. Develop and implement user research strategies in collaboration with cross-functional teams, including product managers, designers, and developers.
3. Identify and prioritize research questions and objectives based on business needs and user feedback.
4. Analyze and synthesize research findings to generate actionable insights and recommendations for product improvements.
5. Communicate research findings and insights in a clear and compelling manner to stakeholders at all levels of the organization.
6. Develop and maintain user personas, journey maps, and other user-centered design artifacts to inform product development.
7. Collaborate with designers and product managers to ensure user research is incorporated into the product development process.
8. Stay up-to-date with industry trends and best practices in user experience research and incorporate them into our research methodologies.
9. Mentor and develop team members, providing guidance and support to help them grow in their roles.
10. Continuously assess and improve our user research processes and methodologies to ensure high-quality and impactful research.
11. Work closely with cross-functional teams to develop and maintain a user-centered design culture within the organization.
12. Represent ADP as a thought leader in user experience research at conferences, events, and other industry gatherings.
13. Manage and prioritize research projects and resources to ensure timely delivery of high-quality research.
14. Collaborate with other teams, such as marketing and customer success, to incorporate user research into customer-facing materials and activities.
15. Act as an advocate for the user, ensuring that their needs and preferences are considered in all product decisions.

According to JobzMall, the average salary range for a Senior Manager of User Experience Research in New York, NY, USA is $150,000 - $190,000 per year. This can vary depending on the specific company, experience level, and benefits package.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.