Resolution Support Specialist

We are looking for an experienced Resolution Support Specialist with strong customer service skills to join the ADP-Automatic Data Processing team. This individual should be highly organized, detail-oriented, and have excellent communication abilities. The successful candidate will be responsible for providing solutions to customer inquiries, resolving technical and operational issues, and providing feedback to management.The ideal candidate should possess a high school diploma or equivalent and at least one year of experience in a customer service or support role. Knowledge of customer service principles and practices is essential, as well as the ability to type at least 40 wpm. The successful candidate will have a professional demeanor, strong problem-solving skills, and the ability to work in a fast-paced environment.If you have a passion for customer service and would like to make a difference in the lives of our customers, we want to hear from you!

Responsibilities:

1. Provide timely and accurate resolutions to customer inquiries.
2. Monitor customer service requests and ensure compliance with company policies and procedures.
3. Maintain a positive and professional demeanor when dealing with customers.
4. Assist in troubleshooting technical and operational issues.
5. Follow-up with customers to ensure their needs have been met.
6. Provide feedback to management on customer service policies and procedures.
7. Maintain accurate documentation of customer service interactions.
8. Utilize problem-solving techniques to resolve customer issues.
9. Assist in developing customer service strategies and processes.
10. Work in a fast-paced environment while meeting customer service goals.

According to JobzMall, the average salary range for a Resolution Support Specialist in Austin, TX, USA is between $47,000 and $87,000 per year. The salary range will depend on the individual's experience, education, and skill set.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.