Openstack Support Analyst

Are you an experienced IT professional with a passion for problem-solving and a strong understanding of Openstack technology? Do you thrive in a fast-paced, collaborative environment where no two days are the same? If so, ADP-Automatic Data Processing has an exciting opportunity for you as an Openstack Support Analyst. We are seeking a highly motivated individual to join our team and provide support for our Openstack platform. In this role, you will have the opportunity to utilize your technical expertise and customer service skills to support and troubleshoot complex issues for our clients. We are looking for someone with a strong background in Openstack technology and a dedication to delivering top-notch support to our clients. If this sounds like you, we encourage you to apply for this rewarding position.

1. Provide technical support for clients using the Openstack platform.
2. Troubleshoot and resolve complex issues related to Openstack technology.
3. Utilize strong problem-solving skills to identify and resolve technical issues in a timely manner.
4. Collaborate with cross-functional teams to ensure efficient and effective support for clients.
5. Maintain a high level of expertise in Openstack technology and stay updated on industry developments.
6. Communicate clearly and effectively with clients to understand their needs and provide appropriate solutions.
7. Document and track all support activities and resolutions in a timely and accurate manner.
8. Proactively identify potential issues and provide recommendations for improvement.
9. Work in a fast-paced, dynamic environment with a sense of urgency to meet client needs.
10. Provide exceptional customer service and ensure client satisfaction.
11. Continuously evaluate and suggest improvements to the Openstack support process.
12. Train and mentor junior support analysts on Openstack technology and best practices.
13. Adhere to company policies and procedures, including security and confidentiality measures.
14. Participate in on-call rotations and provide after-hours support when necessary.
15. Collaborate with the development team to assist with troubleshooting and testing of new features and updates.

According to JobzMall, the average salary range for a Openstack Support Analyst in Roseland, NJ, USA is $85,000 - $110,000 per year. However, this may vary depending on factors such as experience, education, and the specific company or organization. It is best to research specific job listings and company websites for more accurate salary information.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.