Customer Support Specialist I

ADP-Automatic Data Processing is looking for an enthusiastic and dedicated Customer Support Specialist I to join our team. Our ideal candidate will have a strong service-oriented mindset and a commitment to delivering high quality customer service. This role requires exceptional communication and problem solving skills, as well as a keen attention to detail. The successful applicant will be responsible for providing timely, accurate customer support and resolving customer issues in a prompt and professional manner. To excel in this position, the following qualifications are required:

Responsibilities:

1. Provide timely and accurate customer support, including responding to inquiries, resolving customer issues, and troubleshooting technical difficulties.
2. Utilize problem-solving skills to develop creative solutions to customer inquiries and complaints.
3. Maintain a high level of customer service while ensuring customer satisfaction.
4. Effectively communicate with customers via phone, email, or other channels.
5. Follow up with customers to ensure their satisfaction and address any additional concerns.
6. Accurately document customer interactions in the company database.
7. Analyze customer feedback to identify trends and recommend improvements to customer service policies and procedures.
8. Maintain a comprehensive understanding of ADP products and services.
9. Adhere to all company regulations and policies.

According to JobzMall, the average salary range for a Customer Support Specialist I in Florham Park, NJ, USA is $38,000 to $45,000 per year. This range may vary depending on experience and other factors.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.