Customer Service Rep/Associate Client Support Consultant

We are seeking a highly motivated and personable individual to join our team as a Customer Service Representative/Associate Client Support Consultant at ADP-Automatic Data Processing. In this role, you will have the opportunity to provide exceptional support to our valued clients and play a crucial role in their success. We are looking for someone who is passionate about customer service and has a strong desire to help others. If you have excellent communication skills, a positive attitude, and a knack for problem-solving, we want to hear from you! Join our dynamic team and take your career to the next level with ADP.

• Serve as the main point of contact for clients, providing exceptional customer service and support.
• Answer incoming calls and emails from clients, addressing their inquiries and concerns in a timely and professional manner.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Work closely with other team members to troubleshoot and resolve client issues.
• Keep detailed records of client interactions and transactions in our database.
• Proactively identify and communicate potential issues or concerns to clients and management.
• Continuously strive to improve the client experience by providing feedback and suggestions for process improvements.
• Stay up-to-date on company products, services, and policies in order to provide accurate information to clients.
• Collaborate with other departments, such as sales and technical support, to ensure a seamless client experience.
• Meet and exceed performance metrics and goals, such as response time and customer satisfaction ratings.
• Participate in training and development opportunities to enhance skills and knowledge.
• Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Customer Service Rep/Associate Client Support Consultant in Tempe, AZ, USA is between $13 and $18 per hour. This salary range may vary depending on factors such as experience, qualifications, and the specific company.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.