Customer Service Rep/Associate Client Support Consultant
Welcome to ADP-Automatic Data Processing, a leading provider of human capital management solutions for businesses of all sizes. We are currently seeking a highly motivated and personable individual to join our team as a Customer Service Representative/Associate Client Support Consultant. In this role, you will have the opportunity to provide exceptional service to our clients and support their use of our innovative products and services. We are looking for someone with a passion for delivering excellent customer experiences and a desire to grow within our dynamic organization. If you have a strong background in customer service and are ready to take the next step in your career, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to clients by responding promptly and courteously to inquiries, concerns, and requests.
- Serve as the main point of contact for clients, building and maintaining positive relationships through clear and effective communication.
- Troubleshoot and resolve any issues or technical problems clients may encounter when using our products and services.
- Educate clients on the features and benefits of our products and services, ensuring they are utilizing them to their full potential.
- Act as a liaison between clients and internal departments, advocating for the needs and concerns of clients.
- Keep accurate and detailed records of client interactions and transactions.
- Continuously strive to improve customer satisfaction by identifying areas for improvement and providing feedback to management.
- Stay up-to-date on industry trends and best practices to better serve our clients.
- Collaborate with team members to ensure consistent and efficient delivery of services.
- Participate in training and development opportunities to enhance knowledge and skills.
- Contribute to a positive and collaborative work environment.
Excellent Communication And Interpersonal Skills: A Strong Candidate For This Position Should Have Exceptional Communication Skills, Both Verbal And Written, To Effectively Interact With Customers And Provide High-Quality Service.
Customer Service Experience: Previous Experience In Customer Service, Either In A Call Center Or Face-To-Face Environment, Is A Must For This Role. This Demonstrates The Ability To Handle Customer Inquiries And Resolve Issues In A Professional And Timely Manner.
Technical Proficiency: As A Customer Service Representative For A Technology Company, It Is Essential To Have A Good Understanding Of Computer Systems, Software, And Other Technical Tools. Familiarity With Adp's Products And Services Is A Plus.
Problem-Solving Skills: This Position Requires The Ability To Think Critically And Find Solutions To Complex Customer Issues. A Successful Candidate Should Have A Track Record Of Effectively Troubleshooting Problems And Providing Satisfactory Resolutions.
Time Management And Multitasking Abilities: Working In A Fast-Paced Environment, A Customer Service Rep Must Be Able To Manage Their Time Effectively And Handle Multiple Tasks Simultaneously. This Includes Responding To Customer Inquiries, Documenting Interactions, And Updating Customer Information.
Communication
Time Management
Multitasking
Interpersonal skills
Attention to detail
Conflict Resolution
Active listening
Empathy
Problem-Solving
Adaptability
Computer Literacy
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Rep/Associate Client Support Consultant in Tempe, AZ, USA is $31,000 - $47,000 per year. This may vary depending on the specific company, experience level, and other factors such as bonuses and benefits.
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Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.
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