Client Support Specialist

At ADP-Automatic Data Processing, we are looking for a motivated and enthusiastic Client Support Specialist to join our team. The successful candidate will be responsible for providing excellent customer service to our clients and will be required to troubleshoot and resolve a wide variety of technical issues.The ideal candidate will have strong problem-solving and communication skills, as well as the ability to take ownership of customer issues. They must be organized and have the ability to manage multiple tasks simultaneously. We are looking for someone who is comfortable working in a fast-paced environment and is passionate about helping customers achieve their goals.We value high-energy professionals who take pride in their work and strive for excellence in all aspects of their job. If you are a motivated individual with a passion for customer service, we want to hear from you!

Responsibilities:

1. Listen to customer inquiries and provide technical support to resolve customer issues.
2. Troubleshoot and diagnose technical issues, and provide solutions in a timely manner.
3. Respond to customer inquiries by phone, email, or other channels in a professional manner.
4. Collaborate with other departments to provide timely and accurate resolutions to customer issues.
5. Utilize company resources to increase customer satisfaction.
6. Develop and maintain positive relationships with customers.
7. Monitor customer feedback to identify areas of improvement.
8. Stay up to date on new products and services to best meet customer needs.
9. Proactively identify customer needs and suggest solutions.
10. Maintain detailed records of customer interactions.

According to JobzMall, the average salary range for a Client Support Specialist in El Paso, TX, USA is $35,000 to $50,000 per year. This range may vary depending on the experience of the individual, the industry, and the size of the company.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.