Client Support Specialist

ADP-Automatic Data Processing is seeking an experienced and customer-focused Client Support Specialist to provide professional and timely technical support to our valued customers. The ideal candidate will possess strong problem-solving and communication skills, the ability to work independently, and advanced knowledge of customer service principles and practices.In this role, you will be responsible for responding to client inquiries, resolving technical issues, and proactively addressing customer concerns. You will have the opportunity to develop your knowledge of our products and services while providing exceptional customer service. If you are an organized, tech-savvy professional with the desire to join a team of customer service experts, we would like to hear from you.Qualifications:• Bachelor’s degree (preferred)• At least 2 years of customer service experience• Advanced knowledge of customer service principles and practices• Strong problem-solving and communication skills• Ability to work independently and take initiative• Ability to maintain a high level of professionalism and confidentiality• Proficiency with Microsoft Office and CRM software• Experience with data entry and record keeping

Responsibilities:

1. Respond to client inquiries and resolve technical issues in a timely manner.
2. Proactively address customer concerns and provide exceptional customer service.
3. Develop knowledge of ADP products and services.
4. Maintain a high level of professionalism and confidentiality.
5. Perform data entry and record keeping.
6. Utilize Microsoft Office and CRM software to assist with customer inquiries.
7. Monitor customer feedback to improve customer service processes.
8. Remain up to date with customer service best practices.

According to JobzMall, the average salary range for a Client Support Specialist in Elk Grove Village, IL 60007, USA is $30,000 to $60,000 per year. This range can vary depending on the experience level of the individual and the company they are employed by. Additionally, bonuses and additional benefits may also be included in the salary range.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.