Client Support Specialist

ADP-Automatic Data Processing is looking for a Client Support Specialist with strong customer service and technical skills to join our team. The ideal candidate must be able to communicate effectively and possess a strong sense of responsibility and attention to detail. In this role, the Client Support Specialist will be the first point of contact for our clients and provide technical assistance to ensure our clients are satisfied with their overall experience. The successful candidate will possess the following qualifications:• Demonstrated technical aptitude in the use of various software applications • Excellent verbal and written communication skills • Ability to work independently with minimal supervision• Proven ability to handle multiple tasks simultaneously • Ability to work in a fast-paced environment• Previous customer service experience If you have the qualifications and desire to join a dynamic team, we invite you to apply for the Client Support Specialist role at ADP-Automatic Data Processing.

Responsibilities: • Provide technical assistance to clients in order to ensure their satisfaction with the overall experience • Handle customer inquiries and technical issues in a timely and professional manner • Troubleshoot and resolve customer issues as they arise • Monitor customer service metrics and take appropriate action when needed • Maintain active communication with clients to ensure their needs are met • Anticipate customer needs and suggest solutions • Provide training and support to new and existing staff on the use of various software applications • Keep records of customer interactions and transactions • Develop and implement strategies for improving customer service and satisfaction

According to JobzMall, the average salary range for a Client Support Specialist in Norfolk, VA, USA is $40,000-$60,000 per year. This range includes base salary, bonuses, and any other forms of compensation. Salary can vary depending on experience, certifications, and other factors.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.