Client Support Specialist

ADP-Automatic Data Processing is seeking an experienced and customer-focused Client Support Specialist to join our team. This position is ideal for a highly organized problem solver with exceptional communication and interpersonal skills. The Client Support Specialist will be responsible for providing clients with a superior level of customer service in the resolution of their questions and concerns.To be successful in this role, the ideal candidate must have a strong understanding of customer service principles and practices, as well as the ability to troubleshoot and resolve technical issues. The ideal candidate must also have excellent customer service skills and the ability to develop positive relationships with clients. A Bachelor’s degree in business, computer science, or a related field and/or equivalent work experience is required.

Responsibilities:

1. Respond to client inquiries and resolve their questions and concerns in a timely and professional manner.
2. Develop and maintain positive customer relationships.
3. Troubleshoot and resolve technical issues.
4. Provide clients with superior customer service.
5. Utilize customer service principles and practices.
6. Monitor and document customer service activities.
7. Ensure customer service standards are met.
8. Assist with onboarding and training of new clients.
9. Provide feedback to management regarding customer service issues.
10. Identify areas for improvement and recommend changes.

According to JobzMall, the average salary range for a Client Support Specialist in Mt Laurel Township, NJ, USA is between $42,000 and $70,000. This range is based on salaries reported by job postings on the JobzMall website. Salaries can vary based on experience, education, and other factors.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.