Client Service & Product Support Specialist - Tax and Payroll Services

Are you a customer service enthusiast with a passion for helping clients navigate complex tax and payroll services? If so, ADP-Automatic Data Processing is looking for you to join our team as a Client Service & Product Support Specialist. In this role, you will have the opportunity to use your expertise to provide exceptional support to our clients, ensuring they have a seamless experience with our services. We are seeking a highly motivated individual with excellent communication skills and a strong understanding of tax and payroll processes. If you are ready to take on a new challenge and make a meaningful impact, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to clients by answering inquiries, troubleshooting issues, and resolving complaints in a timely and professional manner.
2. Utilize expert knowledge of tax and payroll processes to assist clients in navigating and understanding complex services.
3. Act as a liaison between clients and internal teams to ensure effective communication and resolution of client needs.
4. Maintain accurate and up-to-date client records and documentation to track client interactions and resolutions.
5. Continuously stay updated on industry trends and product updates to provide the best support and advice to clients.
6. Collaborate with cross-functional teams to identify and implement process improvements to enhance the client experience.
7. Meet and exceed performance metrics and goals, such as response time, customer satisfaction, and issue resolution.
8. Provide training and support to clients on new product features and updates.
9. Proactively identify potential issues or concerns and escalate them to the appropriate teams for resolution.
10. Serve as a brand ambassador for ADP, promoting a positive and professional image of the company at all times.
11. Collaborate with sales and account management teams to identify opportunities for upselling or cross-selling additional services.
12. Maintain confidentiality and adhere to all data privacy and security protocols.
13. Continuously seek opportunities for personal and professional growth to enhance job performance.

According to JobzMall, the average salary range for a Client Service & Product Support Specialist - Tax and Payroll Services in San Dimas, CA, USA is $55,000-$70,000 per year. However, this can vary depending on factors such as experience, education, and company size.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.