Associate Client Support Consultant

Are you a problem-solver with a passion for providing exceptional customer support? Do you thrive in a fast-paced, dynamic work environment? If so, we have an exciting opportunity for you to join our team as an Associate Client Support Consultant at ADP-Automatic Data Processing. As a member of our client support team, you will play a crucial role in ensuring our clients receive the best possible service and solutions for their business needs. We are seeking individuals who are highly motivated, detail-oriented, and possess excellent communication skills. If you are ready to take the next step in your career and make a meaningful impact, we encourage you to apply for this position.

1. Respond promptly and effectively to client inquiries and concerns through various channels such as phone, email, and chat.
2. Utilize problem-solving skills to identify and resolve client issues in a timely and efficient manner.
3. Provide exceptional customer service by building strong relationships with clients and understanding their unique needs.
4. Collaborate with other team members and departments to ensure client satisfaction and retention.
5. Maintain accurate and detailed records of client interactions and resolutions.
6. Continuously stay updated on product knowledge and industry trends to better assist clients.
7. Proactively identify opportunities to improve processes and enhance the overall client experience.
8. Meet and exceed individual and team performance metrics.
9. Communicate effectively with clients and internal stakeholders to provide timely updates and resolutions.
10. Participate in training and development programs to enhance skills and knowledge.
11. Adhere to company policies and procedures, and maintain confidentiality at all times.
12. Stay organized and manage time effectively to handle a high volume of client inquiries.
13. Represent the company in a professional and positive manner at all times.
14. Consistently strive to uphold the company's standards of excellence in customer service.
15. Maintain a positive attitude and willingness to learn and adapt in a fast-paced, dynamic work environment.

According to JobzMall, the average salary range for a Associate Client Support Consultant in Roseland, NJ, USA is $50,000 to $70,000 per year. This can vary depending on factors such as experience, education, and the specific company and industry in which the consultant is working. Additionally, bonuses and benefits may also be included in the total compensation package.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.