Sr. Solution Customer Success Manager

We are looking for an experienced Sr. Solution Customer Success Manager to join our team at Adobe. Our ideal candidate is an ambitious and results-focused professional, passionate about helping our customers achieve their business objectives through the implementation and adoption of Adobe products.You should have a proven track record as a successful customer success manager in the software industry, with a deep understanding of customer relationship management (CRM) and enterprise software solutions. You should be a highly organized individual, with excellent communication and problem-solving skills, able to work effectively with both customers and colleagues.We are looking for a professional who is motivated to exceed customer expectations and help them drive positive outcomes through their Adobe product investments. If this sounds like you, we'd love to hear from you!

Responsibilities:

1. Establish and maintain positive customer relationships with Adobe clients.
2. Develop and implement customized customer success plans to ensure successful implementation and adoption of Adobe products.
3. Monitor customer usage and engagement of Adobe products to ensure customer satisfaction.
4. Analyze customer feedback and suggest improvements to Adobe products and services.
5. Identify customer needs and develop tailored solutions to address their requirements.
6. Liaise with other internal teams to ensure customer requests and issues are addressed promptly.
7. Provide training and support to customers on the use of Adobe products.
8. Prepare reports, presentations, and materials related to customer success initiatives.
9. Collaborate with other customer success managers to share best practices.
10. Create and distribute customer success metrics and performance reports.

According to JobzMall, the average salary range for a Sr. Solution Customer Success Manager in Austin, TX, USA is $104,000 - $170,000 per year. This salary range varies depending on the employer, experience, and qualifications of the individual.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.