Adobe

Senior Customer Success Manager High Tech & Manufacturing

Adobe

New York, NY, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Adobe, we are looking for an experienced professional to join our team as a Senior Customer Success Manager High Tech & Manufacturing. This person will be responsible for developing and managing customer relationships, providing strategic guidance on product usage, and driving adoption and success. The ideal candidate for this role will have a demonstrated track record of success in customer success management, be highly organized, and have a passion for technology and manufacturing.The Senior Customer Success Manager will be a key member of an experienced team and will be responsible for helping to ensure our customers have a great experience with Adobe products. To be successful in this role, the ideal candidate must have a deep understanding of customer success management, possess strong problem solving skills, and have a “people first” approach to managing customers. Additionally, the ideal candidate will be an excellent communicator, able to effectively manage customer relationships, and have a passion for technology and manufacturing.

Where is this job?
This job is located at New York, NY, USA
Job Qualifications
  • Excellent Communication And Interpersonal Skills

  • Ability To Work Independently And Within A Team

  • Knowledge Of Customer Success Management Best Practices

  • Proven Experience In Customer Success Management

  • Advanced Problem-Solving And Analytical Skills

  • Ability To Lead A Team And Manage Multiple Projects

  • Knowledge Of Customer Relationship Management (Crm) Software

  • Understanding Of High Tech And Manufacturing Industry Trends

Required Skills
  • Communication

  • Sales

  • Coaching

  • Negotiation

  • Leadership

  • Technical

  • Analytical

  • Problem-Solving

  • Project-management

  • Relationship-Building

  • Strategic

  • Change-Management

  • Product-Knowledge

  • Process-Orientation

  • Customer-Orientation

Soft Skills
  • Communication

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Senior Customer Success Manager High Tech & Manufacturing in New York, NY, USA is $110,000 - $140,000 per year. This range is based on the salaries of individuals who have previous experience in this role and is a median for the position.

Additional Information
Adobe is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 24th, 2023
Apply BeforeAugust 19th, 2025
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About Adobe

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.

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