Manager, Customer Support

We are looking for an innovative, team focused, and results driven Customer Support Manager. This role will be responsible for overseeing one of our best-in-class technical support teams. Direct management responsibilities for designated resources, team objectives, morale and culture. Empower the team to deliver premier customer support experiences across multiple channels. Setting quarterly individual goals and providing ongoing performance feedback. Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including: customer satisfaction, operating efficiency, and product quality. Work cross-functionally and collaboratively on process improvements, managing critical issue communications, and delivering on business objectives. Engaging in support of key accounts and escalation management. Establish relationships with Customer Facing Teams across the organization.

According to JobzMall, the average salary range for a Manager, Customer Support in 345 Park Ave, San Jose, CA 95110, USA is $50,000 to $70,000 per year. This range may vary depending on experience, qualifications, and employer.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.