Director of Design, Customer Journey Management

Welcome to Adobe, where creativity and innovation thrive! We are seeking a highly skilled and dynamic individual to join our team as the Director of Design, Customer Journey Management. In this role, you will lead and inspire a talented team of designers to shape and enhance the customer journey across all touchpoints. Our ideal candidate is a strategic thinker with a passion for design and a deep understanding of customer experience. You will have the opportunity to collaborate with cross-functional teams and drive impactful design solutions that elevate our brand. If you have a strong portfolio showcasing your exceptional design skills and a proven track record of successfully managing customer journey projects, we would love to have you on our team. Join us in creating unforgettable experiences for our customers and making a significant impact in the world of design.

1. Lead and manage a team of designers to develop and execute design strategies that enhance the customer journey across all touchpoints.
2. Collaborate with cross-functional teams, including marketing, product, and customer experience, to understand business needs and translate them into impactful design solutions.
3. Develop and maintain a deep understanding of our customers' needs, behaviors, and preferences to inform design decisions.
4. Stay up-to-date with industry trends and best practices in design and customer experience to continuously improve and innovate our design processes.
5. Set and maintain high standards for design quality, ensuring consistency and alignment with our brand guidelines.
6. Provide guidance and mentorship to team members, helping them grow and develop their skills.
7. Manage and prioritize multiple projects, ensuring timely delivery and meeting project goals and objectives.
8. Collaborate with external agencies and partners to leverage their expertise and resources in delivering exceptional design solutions.
9. Present design concepts and strategies to stakeholders and senior leadership, effectively communicating the value and impact of our design work.
10. Continuously evaluate and improve the customer journey, identifying opportunities for optimization and implementing solutions to enhance the overall customer experience.
11. Stay organized and manage budgets, resources, and timelines effectively to ensure successful project execution.
12. Represent Adobe's brand and values through exceptional design and a customer-centric approach.

According to JobzMall, the average salary range for a Director of Design, Customer Journey Management in San Francisco, CA, USA is between $130,000 and $200,000 per year. This can vary depending on factors such as the company's size, industry, and the individual's level of experience and qualifications.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.