Director, Data & Insights Customer Success

We are looking for a strategic leader to inspire a senior Customer Success team working our customers using Adobe’s Experience Cloud. The goal is not just retention and growth—it's about thinking like the customer—understanding their goals and consistently delivering value. Responsible for the development of engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience products at our customers. Develop thoughtful and strategic offerings which engage customers at key points in the Customer life cycle that drives product adoption and value realization. Ensure their teams deliver efficiently via strong operational focus, capability development, and alignment with key partners in sales, product, and consulting teams.

According to JobzMall, the average salary range for a Director, Data & Insights Customer Success in 345 Park Ave, San Jose, CA 95110, USA is $127,000 – $140,000. The salary range will vary depending on the company, experience, and other factors.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.