Customer Technical Advisor, Workfront

We’re looking for a passionate Customer Technical Advisor to join the Workfront team at Adobe! This role plays an essential part in delivering an exceptional customer experience. If you’re a problem solver with the drive to provide exceptional customer service, this role is for you. As a Customer Technical Advisor, you must be able to build relationships with customers, understand their needs, and use your technical knowledge to troubleshoot customer issues.We’re looking for someone with at least three years of experience in a customer service or technical support role. You must have a deep understanding of customer service best practices and be willing to embrace change in a fast-paced environment. Plus, you should be comfortable working with a variety of software and tools. Excellent communication and interpersonal skills are a must.If you’re ready to make an impact, we’d love to meet you!

Responsibilities:

1. Build relationships with customers to understand their needs
2. Troubleshoot customer issues using technical knowledge
3. Utilize customer service best practices
4. Embrace change in a fast-paced environment
5. Work with a variety of software and tools
6. Communicate and interact with customers in a professional manner
7. Ensure customer satisfaction is met
8. Provide timely updates to customers on their issues
9. Maintain accurate records of customer interactions
10. Monitor customer feedback and provide solutions accordingly

According to JobzMall, the average salary range for a Customer Technical Advisor, Workfront in San Jose, CA, USA is $51,000 to $73,000 per year. This salary range is based on an analysis of various job postings on the website.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.